Q&A

Here are some common questions that you may have.

If you have any questions that are not below please contact us and we will get back to you.

Q. What is AIR:RUN?

AIR stands for AUDIO INSPIRED RUNNING and the event will be announcing a new running concept and more details will follow soon. In the mean time runners can expect music zones on route and entertainment that moves with them!

AIR:RUN is a 10k and Half Marathon on fully closed roads and will be heavily linked with music and entertainment. AIR:RUN will be ENCOURAGING runners to bring their headphones to the event! 


Q. Where is AIR:RUN?

The event village and Start/Finish line will be by Roehampton Gate, 142 Priory Lane, London, SW15 5JP


Q. How much does it cost to enter?

  • AIR:13.1 Half Marathon non affiliated price £40

  • AIR:10k non affiliated price £35
  • AIR:KIDS  Coming soon

Members of British Athletics running clubs receive an additional £2 off entries.


Q. Can I enter the race and still raise money for a charity that is not an official charity?

Yes, you can run for any cause of your choice. Once you have your place you can contact that charity direct.


Q. Do I have to fundraise or can I just run for fun?

No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.


Q. When is the AIR:RUN?

Sunday 31st May 2020 


Q. Can I get a refund or defer my place to the following year?

Unfortunately race entries are NON-DEFERABLE into a future race. Transfers between races are available for an additional fee before Monday 20th April at 5pm. After this, races are NOT TRANSFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After 14 days from purchase date, a refund minus 20% admin fee will be offered until Monday 2nd March at 5pm. After this, your race place will be submitted with our extrernal contractors and therefore there will be no refunds after this point. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, external suppliers, administration etc are already committed well before race day.


Q. When will numbers be sent out?

  • UK Residents: Race packs will be sent out 2 weeks prior to event weekend. You should receive your race pack a week before (week commencing 25th May). If you do not receive your number by Friday 29th May, 2020 please contact us on info@richmondrunningfestival.com and we will arrange a spare pack for you to collect on the morning at the information tent in Kew Gardens. 

  • Non-UK Residents: Non-UK residents will receive an email before the race with final instructions and a map with directions to the start in Kew Gardens. This email will advise you to collect your race pack on the morning of the race at the 'INTERNATIONAL' packet pick up in Richmond Park. 

Q. What if I change my address?

If you need your race pack delivered to an alternative address to the one you registered with, please email info@richmondrunningfestival.com to let us know before 7pm on the 1st May, 2020. If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.


Q. What If I miss the Change of Address Deadline?

If you did not notify us before 1st May we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.


Q. Where can I leave my bags/ clothes?

Richmond Park - Our friendly baggage team will be waiting for you to collect your baggage. Please provide your own bags.


Q. Can supporters and family see me in Richmond Park for free?

Yes, Richmond Park is open to the public, no tickets needed so runners can get the send off and finish they deserve. Cafes will be open for hot and cold beverages. 


Q. Where will my race start and finish?

The races will start and finish by Rohampton Gate - Rohampton Gate, London, SW15 5JP. 


Q. Can I see a course map?

10km course map

Half Marathon course map


Q. Is the race chip timed?

We are using the same timing system (ipico) as the Virgin Money London Marathon uses so your results are in reliable hands. We hope to get the results out as soon as possible.


Q. Where do I place my chip?

You need to place your chip on your shoe using the tags provided. For more info on this please click here.


Q. What happens if I receive my number but cannot run on race day?

You must return your timing chip to avoid a £5 fine. Please send your chips back to RUNFEST Ltd., Suite A, 8 The Causeway, Teddington, Middlesex, TW11 OHE


Q. Can I give my number to a friend to run?

Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.


Q. Can my dog/pram run with me?

Sadly no, we follow the same rules as British Athletics and therefore I am afraid we will not be able to allow prams/dogs in the races.


Q. Is this race on closed roads?

Yes, this is a FULLY road closed course in Richmond Park.


Q. Can I run with headphones?

Absolutely!!


Q. Will there be pace makers?

There will indeed, timings TBC.


Q. How can I find out what personal information you may hold on me?

Please contact us via our website or call our office and we will be able to assist you.

For more information on our privacy policy please click here.


Q. Is the course measured and can it be used for London Marathon Good for age?

All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers

The multi-terrain means that it is not valid for British or World records but the time can be used for London Marathon 'good for age' entry requirements. The reference number of our measured course is 12/0108.

Our event is ran under RUNBRITAIN rules and our event licence is 2016-26939. 

 

Sponsors & Partners


#airrun