If you have any questions that are not below please contact us and we will get back to you.
Q. Due to COVID-19, is the event still going ahead in 2020?
Sadly no. Please click here for our latest update on the event, this page will be updated whenever we have any new news: https://www.airrun.london/get-involved/covid-19-update/
We will be back on the 27th March 2021!
Q. What is AIR:RUN?
AIR stands for AUDIO INSPIRED RUNNING and the event will be announcing a new running concept with our collaboration with EASTNINE. In the mean time runners can expect music zones on route and entertainment that moves with them!
AIR:RUN is a 10k on fully closed roads and will be heavily linked with music and entertainment. AIR:RUN will be ENCOURAGING runners to bring their headphones to the event and party afterwards!
Q. Where is AIR:RUN?
The event village and Start/Finish line will inside Kew Gardens.
Q. When is AIR:RUN?
We will be back on the 27 March 2021.
Q. Where can I park?
Event parking will be added soon.
Q. How much does it cost to enter?
Members of British Athletics running clubs receive an additional £2 off entries.
Q. Can I enter the race and still raise money for a charity that is not an official charity?
Yes, you can run for any cause of your choice. Once you have your place you can contact that charity direct.
Q. Do I have to fundraise or can I just run for fun?
No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.
Q. When is the AIR:RUN?
We will be back in 27th March 2021!
Q. Can I get a refund or defer my place to the following year?
Unfortunately race entries are NON-DEFERABLE into a future race. Transfers between races are available for an additional fee before 20th August at 5pm. After this, races are NOT TRANSFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After 14 days from purchase date, a refund minus 20% admin fee will be offered until Monday 2nd September at 5pm. After this, your race place will be submitted with our extrernal contractors and therefore there will be no refunds after this point. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, external suppliers, administration etc are already committed well before race day.
Q. When will numbers be sent out?
UK Residents: Race packs will be sent out 2 weeks prior to event weekend. You should receive your race pack a week before (week commencing 12th March). If you do not receive your number by Friday 26th March, 2021 please contact us on email@example.com and we will arrange a spare pack for you to collect on the morning at the information tent on Kew Green.
Q. What if I change my address?
If you need your race pack delivered to an alternative address to the one you registered with, please email firstname.lastname@example.org to let us know before 5pm on the 12th March, 2021. If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.
Q. What If I miss the Change of Address Deadline?
If you did not notify us before 12th March, 2021 we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.
Q. Where can I leave my bags/ clothes?
Our friendly baggage team will be waiting for you to collect your baggage. Please provide your own bags.
Q. Can supporters and family see me in Richmond Park for free?
Yes/ No, We will be updating this information once we know the covid-19 situation.
Q. Where will my race start and finish?
The races will start and finish by Orangery, Kew Gardens.
Q. Can I see a course map?
Q. Is the race chip timed?
We are using the same timing system (ipico) as the Virgin Money London Marathon uses so your results are in reliable hands. We hope to get the results out as soon as possible.
Q. Where do I place my chip?
You need to place your chip on your shoe using the tags provided. For more info on this please click here.
Q. What happens if I receive my number but cannot run on race day?
You must return your timing chip to avoid a £5 fine. Please send your chips back to RUNFEST Ltd., Suite A, 8 The Causeway, Teddington, Middlesex, TW11 OHE
Q. Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Q. Can my dog/pram run with me?
Sadly no, we follow the same rules as British Athletics and therefore I am afraid we will not be able to allow prams/dogs in the races.
Q. Is this race on closed roads?
Yes, this is a FULLY road closed course in Kew Gardens.
Q. Can I run with headphones?
Q. Will there be pace makers?
There will indeed, timings TBC.
Q. How can I find out what personal information you may hold on me?
Please contact us via our website or call our office and we will be able to assist you.
Q. Is the course measured and can it be used for London Marathon Good for age?
All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers
The closed road course is valid for British or World records and the time can be used for London Marathon 'good for age' entry requirements.
Our event is run under RUNBRITAIN rules.
Q. Can wheelchair users take part in this event?
There is no health & safety reason permitting wheelchair users, however we strongly advise against wheelchair users taking on the 10K or Half Marathon challenge as this is a very hilly course. For more information on the hill gradients please email: email@example.com and we will advise you before you register.
The 5K course is significantly less hilly so wheelchair users may prefer this distance.